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In the case of finance, these alternatives offer unique customizations to aid organizations improve the value with their existing clientele. By robotizing the processes of an particular top to bottom, these alternatives can give financial services companies an advantage over competition. They can also improve support services by automating back-office capabilities. The new CUSTOMER RELATIONSHIP MANAGEMENT solution should be integrated with the back-office systems of the firm. Which has a BPM software, the process becomes even more seamless and efficient.